The challenge
Keep an order from getting lost between teams.
- Confirmation, address changes and courier bookings happen in separate conversations.
- Failed deliveries, reattempts and returns have no consistent follow-up.
- Order status and money received do not always reconcile.
How BrownBag helps
Order management and back-office support connects order capture, confirmation, dispatch and exception handling. We help define one operational record and clear responsibilities for COD, customer changes, courier coordination, returns and reconciliation.
What we can deliver
We agree the exact outputs around your business, channels and operating requirements.
- An order workflow from capture and confirmation to dispatch
- Exception handling for cancellations, failed deliveries and RTO
- Reconciliation and back-office reporting responsibilities
Explore the detailed service scope
What this covers
Explore the linked services for their process and deliverables. Related activities can be included in the same engagement.
Connect the next part of the journey
These services can work alongside this engagement.
From first conversation to delivery
How this engagement works
Map the order lifecycle
Identify order sources, required checks, system records and ownership at each handoff.
Set up the daily workflow
Agree confirmation, courier booking, dispatch, tracking and escalation procedures.
Close exceptions and balances
Track failed deliveries, returns, exchanges and payment differences to their next action.
Ready for dispatch
Shipping labels, packing slips & dispatch
Connect courier shipment booking to the AWB or consignment number, then prepare the documents the packing team needs. Carrier-provided shipping labels and custom printable packing documents have different roles.
- Individual and bulk shipping label generation or retrieval through the carrier’s supported API, connector or portal
- Thermal and A4 printing where the carrier’s label formats and your printer setup support them
- Reprints of an existing shipment label without creating a duplicate booking
- Custom packing slips and dispatch manifests; carrier acceptance and manifest formats confirmed separately
- Tracking, COD reconciliation and returns linked to the same shipment reference
Carrier labels retain the courier’s required barcodes and layout. We verify format, batch and reprint support for each account before automating. A custom packing slip is not a substitute for a carrier-issued label. This website describes implementation services; it does not book live shipments or generate carrier labels.
Scope your label workflow →Prepare for the conversation
COD & Returns Impact Calculator
Model the effect of failed delivery and return-to-origin costs on a batch of COD orders.
Explore this planning tool →Your questions, answered
Can you handle COD confirmation and failed-delivery follow-up?
Yes. We can scope confirmation calls or messages, address checks, courier coordination, reattempt follow-up and RTO handling around your policies.
Does a delivered status mean payment has been received?
Not necessarily. Delivery and remittance are separate events. Reconciliation matches order records with courier or payment statements and investigates differences.