The BrownBag team
How our team works
Led by Batool, BrownBag brings ecommerce specialists, customer care, warehouse operations and technology delivery together around your business.
One engagement. Clear ownership.
Your BrownBag engagement brings the right people around the work you need. An engagement lead coordinates priorities, decisions and handoffs, while the specialists responsible for each workstream keep delivery moving. You know who to contact, what happens next and which decisions need your input.
Commercial and channel specialists
Product research and sourcing specialists turn your product brief into supplier options, samples and buying decisions. Storefront, marketplace and growth specialists connect your catalogue, content and campaigns with the channels where you sell.
People behind every order
Customer-care teams handle product questions, order taking and after-sales conversations. Order and warehouse teams connect receiving, stock control, picking, packing, dispatch and returns. Shared order references and clear escalation routes keep customer conversations connected to the work on the ground.
Software, creative and reporting
BrownBag coordinates the systems and creative work that support the operation. BixiSoft contributes software expertise and Agency75 contributes creative capabilities within the engagement. Reporting brings sales, inventory and service activity into the conversations where priorities are decided.
A working rhythm that fits your business
We agree the workstream owners, reporting rhythm and approval points around your scope. Your team can stay close to the decisions while BrownBag handles the agreed delivery.
- A responsible lead for each workstream
- Clear routes for approvals and exceptions
- Progress updates tied to the work being delivered