Keep everyday order work moving
How we help
Orders arrive through stores, marketplaces and conversations, but the administrative work often lives in separate spreadsheets and messages. Duplicate records, missed cancellations and unresolved payment questions create avoidable work for fulfilment and customer service.
BrownBag operates the agreed order-processing workflow across your sales channels. We validate required information, record authorised changes and coordinate payment or dispatch decisions with the responsible team. You gain a maintained operational record and a visible exception queue instead of relying on individual inboxes to hold the process together.
Discuss this service →The work, step by step
How the work is handled
Define the order record and queues
Map order sources, required fields and status definitions. Establish how duplicates are identified, which checks release an order and where payment, customer-detail or stock questions should go for a decision.
Process changes and complete checks
Review new orders, enter approved corrections and handle cancellations through the agreed rules. Follow payment questions with finance or the customer-facing team, preserving the original reference and a record of meaningful changes.
Hand off dispatch and report exceptions
Send released orders with the instructions fulfilment needs. Update the operational or CRM record with handoff information, then review held orders, missing decisions and overdue internal actions with the relevant owners.
Clear handover
What you receive
- Order-entry and validation procedure
- Change and cancellation audit trail
- Released-order dispatch handover
- Daily exception and outstanding-action report
Start the conversation
Prepare your brief
These details help us scope the work:
- Order sources and current operational tools
- Release, payment and cancellation rules
- Finance, customer-service and dispatch contacts
Your questions, answered
Can you work inside our current systems?
Yes. We review the existing tools, access roles and records before defining the workflow. The aim is a useful operating process rather than an unnecessary second database of the same orders.
Can processing include COD confirmation?
Yes. Confirmation can feed the order-release decision through the dedicated COD workflow. We keep the contact outcome and any changes linked to the order that will be handed to dispatch.