How We Work
How BrownBag works
Agree the work, know who owns the next step and keep decisions connected to delivery. BrownBag brings specialist services into a clear engagement around your business.
Start with the outcome
Tell us what you sell, where you operate and the problem you want to solve. We review the current setup and agree which services should be involved. A focused store, sourcing or support project can stand alone; a broader engagement connects those responsibilities.
Agree the scope and ownership
Before delivery, agree outputs, required inputs, approvals, responsibilities and commercial terms. Identify the BrownBag lead and the decisions your team retains. Specialist software and creative work can involve BixiSoft and Agency75 within that agreed delivery scope.
Review work at useful milestones
Set review points around tangible progress: a supplier shortlist, store journey, connected workflow or operating handover. Record the decision, owner and next action. Changes to requirements are reviewed against scope and timing before additional work begins.
Your client portal
For engagements using a client portal, onboarding explains the access provided and how it fits the agreed communication and review process. Your engagement lead confirms where to find the relevant work and how to request help. The portal supports service delivery; it is not a separately sold software product.
Handover and ongoing support
Agree the documents, training and operating responsibilities needed to carry the work forward. Store maintenance, customer support, fulfilment or reporting can continue where included in the engagement. The handover makes the next owner and support route clear.