Match the carrier to the delivery job
How we help
The lowest headline rate may not suit every destination, parcel or collection requirement. Without clear allocation and pickup handoffs, teams can switch carriers inconsistently and struggle to explain where delivery performance is breaking down.
BrownBag helps compare available courier arrangements and coordinate the daily handoffs behind last-mile delivery. We consider your destinations, parcel profile, COD needs and existing accounts, then turn the chosen approach into allocation and follow-up rules. Your team gains a reasoned carrier plan and clearer ownership of delivery exceptions.
Discuss this service →The work, step by step
How the work is handled
Review the parcel and destination profile
Group orders by delivery area, size, weight and collection needs. Review current courier arrangements and recurring issues, and identify where a provider comparison could improve fit rather than simply replacing an existing relationship.
Compare services and organise allocation
Compare provider quotations and account terms against the agreed order profile. Establish carrier-allocation rules, booking responsibilities and the pickup handover, including the references needed to match parcels with their dispatch records.
Follow delivery and review the pattern
Maintain the agreed tracking and exception queue with courier contacts. Review pickup, delivery and return outcomes by the relevant categories, then use the findings to refine allocation or raise specific service issues with providers.
Clear handover
What you receive
- Parcel and destination requirements profile
- Courier rate and service comparison
- Allocation and pickup handoff instructions
- Delivery-exception and performance review
Start the conversation
Prepare your brief
These details help us scope the work:
- Destination mix and parcel dimensions or weights
- Current courier terms and shipment records
- COD, pickup and customer-delivery requirements
Your questions, answered
Can we keep our existing courier accounts?
Yes. We can improve allocation, pickup coordination and exception handling around current accounts. A provider change is considered where the order profile or service evidence gives a practical reason.
Is this a courier integration service?
It covers provider selection and ongoing operational coordination. Booking or tracking integrations can support the workflow, but carrier choice, pickup handoffs and exception ownership still need a clear operating plan.