Connect delivery outcomes with the money due
How we help
A delivered order and a payment received are different events. When order numbers, consignment references and settlement files do not line up, the team can lose track of what was collected, what was deducted and what still needs follow-up.
BrownBag helps build and run the reconciliation between your ecommerce orders and the courier records available for the account. We keep expected COD amounts, delivery outcomes and settlement entries connected, then isolate differences for review. You gain a practical follow-up list and a clearer explanation of the figures behind your cash position.
Discuss this service →The work, step by step
How the work is handled
Establish the matching references
Map the order identifier, courier consignment reference and expected collection amount. Agree the source files or supported data feeds and define how cancellations, partial outcomes or amended amounts should be represented in the reconciliation.
Compare collections and settlements
Match the available courier outcome and settlement records to the order list. Separate expected amounts, reported collections, remittances and recorded deductions so the report does not treat a delivery status alone as evidence that money has reached you.
Work through the exceptions
Group unmatched shipments, missing references and amount differences into an actionable review list. Share the supporting records with the nominated finance or courier contact, track the response and update the reconciliation when the difference is explained.
Clear handover
What you receive
- Order-to-consignment reconciliation structure
- Collection, settlement and deduction comparison
- Unmatched-item and discrepancy follow-up register
Start the conversation
Prepare your brief
These details help us scope the work:
- Order records and expected COD amounts
- Courier status and settlement statements
- Finance contact and deduction reference information
Your questions, answered
Can you reconcile more than one courier?
Yes. We map each courier’s available references and statement format into the agreed comparison, while keeping the source and exceptions visible so follow-up goes to the right account.
Does reconciliation change our accounting records?
The output supports your finance team’s review. We agree the reporting and approved handover into your accounting process, with adjustments and financial decisions kept under the responsibilities you define.