The challenge
Automate repeat work without losing control.
- Staff copy information between conversations, spreadsheets and systems.
- Customers wait for updates that could follow a clear trigger.
- A bot or workflow cannot reliably handle exceptions without a person.
How BrownBag helps
Ecommerce automation and AI connects repetitive tasks to defined rules and human handovers. BrownBag scopes workflows such as order capture, confirmations, reminders, support routing and reporting around your systems and approval requirements.
What we can deliver
We agree the exact outputs around your business, channels and operating requirements.
- A mapped workflow with clear human approval and handover points
- Configured automations for the agreed channels and systems
- Monitoring, exception handling and maintenance responsibilities
Explore the detailed service scope
What this covers
Explore the linked services for their process and deliverables. Related activities can be included in the same engagement.
Connect the next part of the journey
These services can work alongside this engagement.
From first conversation to delivery
How this engagement works
Choose a bounded workflow
Map the trigger, required data, permitted actions and conditions that need human review.
Build and test the handoffs
Configure the agreed tools, messages and integrations, then test normal and exception paths.
Monitor and maintain
Track failures and changes, keep an escalation route and review workflow performance.
Prepare for the conversation
Startup Cost Calculator
Build a starting budget across stock, store setup, launch activity and a working-capital buffer.
Explore this planning tool →Your questions, answered
Can an AI agent handle every support request?
No. Product knowledge, permissions and exceptions need clear limits. The scope should define what it can answer or do and when it hands over to your team.
Can you automate WhatsApp order capture?
It can be scoped using the appropriate WhatsApp Business setup, account eligibility, approved message workflows and an agreed destination for the captured order.