Resolve marketplace account issues
How we help
A restriction can interrupt selling while your team tries to interpret several notices, previous cases and contradictory advice. Sending another generic explanation rarely addresses the specific issue the marketplace has raised.
We start with the actual notice and account history, then separate the reported problem from assumptions. The engagement builds a factual response around what happened, the supporting records and the actions your business has taken. It also creates a follow-up record so each new request can be answered without losing the history of the case.
Discuss this service →The work, step by step
How the work is handled
Reconstruct the issue
Read the notice, relevant account-health information and previous submissions. Map the affected products or transactions, deadlines and evidence requests into one case timeline with gaps to resolve.
Prepare corrections and evidence
Work with your team to identify the cause, document completed corrective actions and organise supporting records. Draft a concise response that answers the notice and explains how the underlying problem is being addressed.
Manage the response cycle
Support submission through the appropriate account route, record case references and monitor requests for clarification. Keep a log of responses, additional evidence and preventive actions for the operating team.
Clear handover
What you receive
- An account-issue timeline and evidence gap review
- A corrective-action checklist with named owners
- A tailored appeal or support-case response pack
- A follow-up register linking submissions, replies and next actions
Start the conversation
Prepare your brief
These details help us scope the work:
- The complete notice and any stated response deadline
- Previous cases, submissions and relevant account records
- Access to the people who can confirm facts and implement corrections
Your questions, answered
Can you help after an appeal has already been rejected?
Yes. We review the rejection alongside the original notice and earlier responses, then identify unanswered points or missing evidence before preparing the next permitted response.
Does appeal support include guaranteed reinstatement?
We prepare and coordinate the response, but the marketplace makes the decision. Our work focuses on accurate evidence, completed corrections and a clear case history.