The problem we help solve
A clearer handoff. Less uncertainty.
A store needs its selected postal product, dispatch batch and customer order to stay aligned as daily volume grows.
How BrownBag helps
BrownBag helps structure Royal Mail workflows around your actual shipping account and operating market. We review the available portal, approved connector or carrier interface, then connect shipment references and dispatch responsibilities to your order process. The implementation includes the manual handoffs that still need an operator.
From requirement to operation
Your Royal Mail workflow
Confirm the service and account
Review the Royal Mail business account and whether Click & Drop or another approved shipping route fits the operation.
Connect the dispatch record
Map orders, package sizes and international item data where required to the accepted shipping workflow.
Test the operational handoff
Check dispatch completion, available tracking and return records without treating every postal product as tracked.
What we can deliver
- Royal Mail account and service capability map
- Order, shipment and dispatch-document mapping
- Tested handoff and exception-handling instructions
We agree the systems, responsibilities, acceptance checks and support arrangements before implementation begins.
Ready for dispatch
Shipping labels, packing slips & dispatch
Connect courier shipment booking to the AWB or consignment number, then prepare the documents the packing team needs. Carrier-provided shipping labels and custom printable packing documents have different roles.
Validate the Royal Mail product-specific label and dispatch paperwork. Confirm bulk printing, postage accounting and any required manifest or handover step.
- Individual and bulk shipping label generation or retrieval through the carrier’s supported API, connector or portal
- Thermal and A4 printing where the carrier’s label formats and your printer setup support them
- Reprints of an existing shipment label without creating a duplicate booking
- Custom packing slips and dispatch manifests; carrier acceptance and manifest formats confirmed separately
- Tracking, COD reconciliation and returns linked to the same shipment reference
Carrier labels retain the courier’s required barcodes and layout. We verify format, batch and reprint support for each account before automating. A custom packing slip is not a substitute for a carrier-issued label. This website describes implementation services; it does not book live shipments or generate carrier labels.
Scope your label workflow →Define the right scope
Royal Mail controls service availability, account permissions, rates and shipment acceptance. Market listings are starting points for a lane review, not a promise that every origin, destination or API action is supported. We confirm approved access before implementing booking, labels or returns. Customs decisions and delivery outcomes remain with the responsible authorities and carrier.
Provider requirements and interfaces can change. We recheck the applicable documentation and account access when scoping your project.
Official Royal Mail reference →Your questions, answered
Can we start with Royal Mail before a direct API is approved?
Yes. We can design an assisted Royal Mail dispatch process that preserves the order reference, official shipment identifier and handover evidence. Direct automation is added only after the relevant account interface and permitted functions are confirmed.
What should we include in the first brief?
Share your current store and systems, provider account status, target markets and the workflow you want to improve. Include typical volumes and the person responsible for operations. Do not send passwords, API keys or customer records.
Can you handle bulk labels, thermal printing and reprints?
Validate the Royal Mail product-specific label and dispatch paperwork. Confirm bulk printing, postage accounting and any required manifest or handover step. We verify thermal/A4 compatibility and distinguish carrier labels from custom packing slips. Reprinting uses the existing shipment reference rather than creating another booking.