The problem we help solve
A clearer handoff. Less uncertainty.
Verification results can become disconnected from the customer record, leaving staff unsure whether to continue, request information or escalate. Collecting documents without a defined access and retention process creates further operational risk.
How BrownBag helps
We scope the connection to your selected verification provider and the operational decisions around it. The provider performs its checks; your authorised team owns the business decision and escalation rules.
From requirement to operation
Your Verification workflow
Choose the verification journey
Agree who needs checking, the country and document coverage, the provider account and the permitted data-handling model with your advisers.
Connect supported provider events
Where approved APIs or hosted flows are available, map session references and result callbacks to your customer or business record. Test pending, retry and review states.
Add a human decision path
Route exceptions to authorised reviewers, keep an audit record and apply the agreed retention and access restrictions. Document any assisted steps.
What we can deliver
- Provider and onboarding requirements map
- Scoped hosted-flow or API connection
- Review queue and exception-handling process
We agree the systems, responsibilities, acceptance checks and support arrangements before implementation begins.
Define the right scope
No universal provider coverage, KYC approval or regulatory outcome is promised. Provider access, supported countries and commercial terms must be confirmed. Credentials and identity documents are not collected by this enquiry form.
Provider requirements and interfaces can change. We recheck the applicable documentation and account access when scoping your project.
Official Verification reference →Your questions, answered
Do you decide whether a customer passes verification?
No. The provider supplies its verification result and your authorised business team applies the agreed decision policy. BrownBag connects those stages and helps make unresolved cases visible.
What should we include in the first brief?
Share the requirement, systems involved, target market, existing findings and the advisers or assessors already involved. We use that context to agree responsibilities, deliverables and the next review point.